He looked at my tub remodel project, and wasn't sure my tap / valve configuration would work with the tub. However, he tried to make it work. After 2 hours of work, he indicated 'he wouldn't put his name to the work', so he wasn't able to finish the job. He didn't charge me, because he wasn't able to finish the job. I was stunned! This is such a professional approach to customer service, and I truly appreciate his time and sacrifice.